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Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

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Medium RiskCPSC
Outdoor & Sports/Bicycles & Scooters

Apollo Phantom Electric Scooters Recalled for Fall and Injury Hazards

Agency Publication Date: August 31, 2023
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Summary

Apollo is recalling about 3,900 Apollo Phantom V1, V2, and 60V electric scooters because a stem bolt can break or loosen during use. This defect can cause the front wheel and suspension to separate from the scooter while riding, which poses a serious fall risk. Apollo has received seven reports of the bolt failing, including three reports of injuries involving cuts, bruising, and abrasions. These scooters were sold online through various retailers between June 2021 and May 2023. Apollo is providing a free replacement bolt and repair instructions to all affected consumers.

Risk

The stem bolt connecting the scooter frame to the front suspension can loosen or break, causing the wheel assembly to detach. This mechanism of failure can lead to an immediate loss of control and a fall, which has already resulted in reported injuries.

What You Should Do

  1. This recall involves Apollo Phantom V1, V2, and 60V electric scooter models sold between June 2021 and May 2023.
  2. Identify your scooter by looking for the 'Apollo' brand name on the stem and 'Apollo Phantom' on the rear left side of the deck's grip tape or on the bottom of the scooter alongside the model year.
  3. Immediately stop using the recalled electric scooters to prevent potential injury.
  4. Contact Apollo to receive a free replacement bolt and a link to a video demonstrating how to perform the repair at home, or visit one of Apollo's servicing or partner locations to have the bolt replaced or tightened free of charge.
  5. Reach Apollo toll-free at 833-693-3468 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at support@apolloscooters.co, or online at https://apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall.
  6. Call the CPSC Hotline at 800-638-2772 for additional information regarding this recall.

Your Remedy Options

🔧Free Repair

Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement bolt to repair the scooter. The firm will send instructions with a video link demonstrating how consumers can install the new bolt on their scooter at home. Apollo will also make its servicing and partner locations available to any customers to have the bolt replaced or tightened free of charge. Apollo is contacting all known purchasers directly.

Contact: Apollo toll-free at 833-693-3468 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at support@apolloscooters.co or online at https://apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall or at www.apolloscooters.com and click on "Recalls" located at the bottom of the page.

Affected Products

Product: Apollo Phantom Electric Scooters
Variants: V1, V2, 60V
Date Ranges: Sold June 2021 through May 2023

"Apollo" is printed on the stem; "Apollo Phantom" is on the rear left grip tape and on the bottom with the model year.

Product Images

Recalled Apollo Phantom Electric Scooter

Recalled Apollo Phantom Electric Scooter

Recalled Apollo Phantom Electric Scooter

Recalled Apollo Phantom Electric Scooter

Location of the bolt on the recalled Apollo Phantom Electric Scooter

Location of the bolt on the recalled Apollo Phantom Electric Scooter

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 23270
Status: Active
Sold By: Apolloscooters.com; Fluidfreeride.com; Justride.com; Adventuresportsusa.com; Allelectricmotion.com
Manufactured In: China
Units Affected: About 3,900
Distributed To: Nationwide
Importer: Apollo Imports Inc., of Newark, Delaware
Contact: Apollo toll-free at 833-693-3468 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at support@apolloscooters.co or online at https://apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall or at www.apolloscooters.com and click on "Recalls" located at the bottom of the page.
Agency Last Updated: August 31, 2023

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice · Raw API Response