This recall involves approximately 200,000 Ashland 10-inch and 14-inch two-bar casement window hinge tracks installed in windows that crank open and closed. The metal sliding arm can detach from the hinge track, which can cause the entire window sash to fall out of its frame. AmesburyTruth is offering free professional inspections and will provide replacement hinge tracks if a manufacturing defect is found. These tracks were sold to window manufacturers and service providers nationwide between April 2024 and January 2025.
The metal sliding arm can disengage from the hinge track, causing the window sash to fall unexpectedly. This poses a risk of impact injuries to anyone nearby; the firm has received two reports of the sliding arm disengaging.
Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.
Identified by R10, L10, R14, or L14 stamped on the face of the hinge track.
Recalled Hinge Track with hinge arm attached
Recalled Hinge Track with the location of the size designation
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response