Go Backs
HomeCategoriesStatesCheck Your Home
Go Backs

Track product recalls and safety alerts from CPSC, FDA, NHTSA, and USDA. Stay informed and keep your family safe.

Browse

  • Categories
  • States
  • Check Your Home
  • Risk Levels

Agencies

  • CPSC
  • FDA Food
  • FDA Drug
  • FDA Device
  • FDA Veterinary
  • NHTSA
  • USDA

Company

  • About
  • FAQ
  • Contact
  • Terms of Service
  • Privacy Policy
Buy Me a Coffee

Recall data is sourced from official U.S. government agencies (CPSC, FDA, NHTSA, USDA) and processed using AI to improve readability. This site is not affiliated with or endorsed by any government agency. Always refer to the original agency notice for authoritative information.

ยฉ 2026 Go Backs. All rights reserved.

Medium RiskFDA Device
Medical Devices/Surgical Equipment

Alcon Research LLC: NGENUITY 3D Surgical Image Software Recalled for Incorrect Vision Correction

Agency Publication Date: July 18, 2024
Share:
Sign in to monitor this recall

Summary

Alcon Research LLC has recalled approximately 230 units of the Surgical Image Guidance software (version 1.5) used with the NGENUITY 3D Visualization System. A software anomaly can cause the system to incorrectly calculate eye registration angles if the eye moves significantly during surgery, leading to the wrong placement of toric intraocular lenses. This defect can cause astigmatic errors and decreased vision quality for patients following surgery. Consumers should contact their healthcare provider or the manufacturer for further instructions regarding this software issue.

Risk

The software may display incorrect range indicators and alignment data during eye surgery. This leads to the physical misplacement of corrective lenses within the eye, which can result in under-correction or over-correction of astigmatism and permanently blurred or decreased vision.

What You Should Do

  1. Identify if your surgical facility uses the NGENUITY 3D Visualization System with Surgical Image Guidance Functionality software version 1.5, Part Number 8065000399.
  2. Check the serial number of your visualization system against the affected list, which includes numbers such as 004-0680001, 005-7230003, 007-4610018, 009-4570001, and DM550021 (see the full list of over 200 serial numbers provided in the recall data).
  3. Verify the Unique Device Identifier (UDI-DI) 00380650003997 located on the system's identification plate or software documentation.
  4. If you are a patient who has recently undergone eye surgery using this system and are experiencing vision issues, contact your healthcare provider immediately to discuss your vision correction status.
  5. Surgical facilities should contact Alcon Research LLC or their local distributor to receive information regarding software updates or corrective patches.
  6. For further information or to report concerns, contact Alcon Research LLC or the FDA at 1-888-463-6332.

Your Remedy Options

๐Ÿ“‹Other Action

Manufacturer correction/update

How to: Contact your healthcare provider or the manufacturer for further instructions and potential refund

Affected Products

Product: Surgical Image Guidance Functionality software used with NGENUITY 3D Visualization System
Model / REF:
Part Number: 8065000399
Software Version: 1.5
UPC Codes:
00380650003997
Lot Numbers (230):
004-0680001
004-0680002
004-0680003
004-0680004
004-0680007
004-0680008
004-0680017
004-0680026
004-0680036
004-0680047
004-0680048
004-0680086
004-0680090
004-0680092
004-0680096
004-0680100
004-0680107
004-0680112
004-0680120
004-0680127
004-0680131
004-0680134
004-0680140
004-0680152
004-0680153
004-0680161
004-0680163
004-0680188
004-0680190
004-0680203
004-0680206
004-0680266
004-0680267
004-0680271
004-0680273
004-0680274
004-0680283
004-0680288
004-0680293
004-0680294
004-0680306
004-0680311
004-0680315
004-0680319
004-0680325
004-0680334
004-0680336
004-0680337
004-0680338
004-0680339

Additional Information

Agency: Food and Drug Administration (FDA)
Event ID: 94848
Status: Active
Manufacturer: Alcon Research LLC
Sold By: Authorized Medical Distributors; Surgical Centers
Manufactured In: United States
Units Affected: 230
Distributed To: Alabama, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Iowa, Illinois, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Washington, Wisconsin, Puerto Rico

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

Find an Attorney

This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: FDA iRES ยท Raw API Response

openFDA Disclaimer: This recall information is sourced from the openFDA API. Do not rely on openFDA to make decisions regarding medical care. While we make every effort to ensure that data is accurate, you should assume all results are unvalidated. Refer to the openFDA terms of service for more information.