Matrix Fitness has reannounced a recall of about 3,000 Ascent Trainers and Elliptical trainers due to a fire hazard. Moisture from sweat or cleaning liquids can enter the power socket and cause a short circuit, sparking, or melting. There have been 11 new reports of smoking and melting, adding to 44 incidents previously reported. These machines were sold to commercial fitness facilities and dealers between November 2011 and December 2012 for between $6,000 and $11,000. Owners are advised to unplug the units and contact Johnson Health Tech for a free repair, though the machines can still be used in self-powered mode while unplugged.
A build-up of moisture from user perspiration or cleaning liquids in the power socket can trigger a short circuit. This defect has caused 55 total reports of units sparking, smoking, shorting out, or melting at the power cord and socket, which poses a serious fire hazard.
Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Machines can be used in self-powered mode without needing to be plugged into an electrical outlet. Johnson is contacting purchasers of the recalled ellipticals directly
EP304
EP306
EP308
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response