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Medium RiskCPSC
Medical Devices/Home Healthcare

Acorn Stairlifts Recalls Motorized Stair Lifts Due to Fall Hazard

Agency Publication Date: July 21, 2015
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Summary

Acorn Stairlifts is recalling about 34,500 Acorn Superglide 120 motorized stair lifts because the seat post can separate from the main support, potentially causing the user to fall. The recall includes various versions such as the Acorn 120, Outdoor, Superglide, and Slimline models manufactured between March 2007 and March 2011. Acorn has received two reports of deaths in the United Kingdom due to this seat post separation, though no incidents have been reported in the United States. Consumers should contact Acorn for a free in-home repair.

Risk

The seat post on these stair lifts can break away from the main seat support frame during use. This defect can cause the chair to collapse or tip, potentially leading to serious injury or death from a fall down the stairs.

What You Should Do

  1. Check your stair lift for a silver label located on the carriage body cover or the underside of the steel footrest to identify the model and serial number.
  2. Confirm if your model is an Acorn 120 Stairlift, Acorn 120 Outdoor Stairlift, Acorn 120 Superglide Stairlift, Acorn Outdoor Stairlift, or Acorn Slimline Stairlift.
  3. Verify if your serial number falls between 110101209781 and 110202352678, which indicates the unit was manufactured between March 2007 and March 2011.
  4. If your stair lift is affected, contact Acorn Stairlifts at (800) 361-2836 between 8 a.m. and 6 p.m. ET Monday through Friday or visit www.acornstairlifts.com to schedule a free in-home repair.
  5. Evaluate your ability to use the stairs safely without assistance; if you can use the stairs unaided, do not use the stair lift until it has been repaired.
  6. For additional information or questions, call the CPSC Hotline at 800-638-2772.

Your Remedy Options

๐Ÿ”งFree Repair

Consumers should immediately contact Acorn for a free in-home repair. Until the stair lift is repaired, consumers should consider whether to continue using the stair lift based on their ability to safely use the stairs unaided. If a consumer is able to use the stairs safely, then he or she should not use the lift until it is repaired.

Contact: Acorn Stairlifts at (800) 361-2836 between 8 a.m. and 6 p.m. ET Monday through Friday or online at www.acornstairlifts.com and click on "Recall Information" for more information.

Affected Products

Product: Acorn 120 Stairlift
Model:
Acorn Superglide 120
Lot Numbers:
Serial numbers 110101209781 through 110202352678
Date Ranges: Sold March 2007 - December 2011
Product: Acorn 120 Outdoor Stairlift
Model:
Acorn Superglide 120
Lot Numbers:
Serial numbers 110101209781 through 110202352678
Date Ranges: Sold March 2007 - December 2011
Product: Acorn 120 Superglide Stairlift
Model:
Acorn Superglide 120
Lot Numbers:
Serial numbers 110101209781 through 110202352678
Date Ranges: Sold March 2007 - December 2011
Product: Acorn Outdoor Stairlift
Model:
Acorn Superglide 120
Lot Numbers:
Serial numbers 110101209781 through 110202352678
Date Ranges: Sold March 2007 - December 2011
Product: Acorn Slimline Stairlift
Model:
Acorn Superglide 120
Lot Numbers:
Serial numbers 110101209781 through 110202352678
Date Ranges: Sold March 2007 - December 2011

Product Images

Acorn Superglide 120 Stairlift

Acorn Superglide 120 Stairlift

Additional Information

Agency: Consumer Product Safety Commission (CPSC)
Recall ID: 15189
Status: Active
Sold By: Acorn Stairlifts and Acorn Stairlifts' authorized dealers nationwide from March 2007 to December 2011 for about $3,400.
Manufactured In: United Kingdom
Units Affected: About 34,500
Distributed To: Nationwide
Importer: Acorn Stairlifts Inc., of Orlando, Fla.
Contact: Acorn Stairlifts at (800) 361-2836 between 8 a.m. and 6 p.m. ET Monday through Friday or online at www.acornstairlifts.com and click on "Recall Information" for more information.
Agency Last Updated: July 31, 2015

Were You Affected by This Recall?

If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.

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This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.

AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.

Sources: CPSC Notice ยท Raw API Response