Approximately 616,000 Ultra-Low NOx gas water heaters are being recalled because the gas burner screen can tear and create excess radiant heat. This poses a serious fire hazard, especially if the unit is installed directly on wood or other combustible flooring. There have been six reports of fires related to this issue, though no injuries have been reported. The water heaters were sold under various brand names including A. O. Smith, American, Kenmore, Reliance, State, U.S. Craftsmaster, and Whirlpool between April 2011 and December 2016. Consumers should immediately stop using these water heaters and contact the manufacturer for a free repair.
The burner screen can develop tears, causing the burner to generate excessive radiant heat that can ignite combustible flooring underneath the unit.
Consumers should immediately turn off and stop using the recalled water heaters and contact A. O. Smith to determine if a free repair is necessary.
Ultra-Low NOx Water Heater
Sample rating plate
If you or a family member were harmed by this recalled product, you may have legal rights. Consider consulting a consumer protection attorney to understand your options for compensation.
This is general information, not legal advice. Go Backs is not a law firm and does not provide legal services.
AI-Enhanced Content: The summary, action steps, and risk assessment on this page were generated by AI from official government recall data to improve readability. This is not legal or medical advice. Always refer to the official agency sources below for authoritative information.
Sources: CPSC Notice · Raw API Response